Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

	Customer Context Server
	Features
	Benefits
	Technology
	How to survive without one
	Customer Identity
	Customer Context Cache
	Why cache customer data?
	Flexible Deployment
	Customer Context
	Basic Customer Data
	Customer Analytics and Rules
	Customer Relationships
	Requirements for a Customer Context
	Relationship Examples
	Quick Deploy™ Interface
	Customer Modeling
	Data Sources
	Formatting & Mapping
	Case Study

Technology

Customer-initiated interactions require real-time access for potentially millions of simultaneous users to individual customer information, continuous maintenance of Customer Identity™ and a very high volume of concurrent updates from dozens of systems.

A Customer Context™ Server based on a Customer Context Cache has not been technologically feasible until recently.

The miocon™ suite is based on patent-pending miosoft™ technology. The infinitely scalable, parallel-processing architecture utilizes advanced object technology while conforming to today's open standards.

Our test results show that an installation of the miocon Customer Context Server capable of serving 100 million customers and processing one billion updates per day can run on less than $1 million in hardware. This is ten times the volume currently required by amazon.com to process orders.