Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

Company Overview

MioSoft Corporation is an enterprise software company developing next-generation Customer Data Integration solutions.

The miocon™ suite, MioSoft's flagship product, enables firms to start every customer interaction with a complete picture of the customer, regardless of who initiated the contact, the touchpoint or channel, the customer-facing application vendor or the backend systems involved.

After a joint development effort for two years with an insurance company with 35 million customers and prospects, a predecessor to the miocon suite went into production in September 1999.

Market

MioSoft Corporation offers a unique new product in the emerging Customer Data Integration (CDI) market. CDI will become fundamental to successful Customer Relationship Management (CRM) and e-commerce applications.

Forecasts for the global CDI software market range between $10 billion to $15 billion by 2004, based on an IDC study and a market research study MioSoft commissioned from the University of Wisconsin-Madison School of Business. The current $2 billion CDI market is mostly focused on batch-feeding data warehouses.

Solution

Companies' inability to synchronize customer information across disparate systems has prevented them from fully realizing the promised benefits of CRM and e-commerce.

MioSoft's Customer Context™ Cache goes far beyond analytical data warehouse solutions, which cannot effectively support customer-initiated interactions like inbound calls and unsolicited website visits with a current and complete view for a million simultaneous customer conversations.

MioSoft's Customer Context™ Server assembles and delivers a continuously updated Customer Context to all customer touchpoints enabling true customer conversations. The resulting enhanced customer experience leads to more loyal customers with higher lifetime value.