Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.
Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.
Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.
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Flexible DeploymentThe miocon Customer Model remains easily adaptable even after deployment. Since modifying the customer model does not require any programming, a businessperson can address changing business needs. The Customer Context is NOT 'a foundation cast in concrete'. By simply specifying the boundaries of a Customer Context on the miocon customer-modeling screen, a business analyst can direct the Customer Context Server to automatically optimize performance for real-time Customer Context access. The miocon Quick Deploy™ Interface supports complex Customer Models with hundreds of different relationships like family, spouse, children, affiliations, employment, sales agent, service agent, sales agency, service agency, preferred branch of agency, products ordered, products received, products returned, product structure (composition, category and types), policies owned, polices insured by, polices benefiting from, policy riders, service requests, service received, invoices received, invoices paid, invoices disputed, billing preferences by product category, shipping preferences by product type, and more. The entire power of object-oriented data modeling is available through a scalable graphical user interface. All data replication issues and performance optimizations are handled transparently by the Customer Context Cache and do not require any programming by customer-facing application programmers or legacy system integrators. |
