Miosoft’s Customer Conversation™ suite enables firms to start every customer interaction with a complete picture of their customers, regardless of who initiated the contact.

Miosoft’s Customer Context™ Cache is always ready for your customer requests by maintaing a single view for each customer from all legacy and customer-facing systems.

Miosoft’s Customer Context™ Server delivers a continuously updated Customer Context to all customer touchpoint applications within a second.

Miosoft helps companies that select best-of-breed CRM and e-commerce applications from multiple vendors in building a consistent view of each customer.

	Customer Context Server
	Features
	Benefits
	Technology
	How to survive without one
	Customer Identity
	Customer Context Cache
	Why cache customer data?
	Flexible Deployment
	Customer Context
	Basic Customer Data
	Customer Analytics and Rules
	Customer Relationships
	Requirements for a Customer Context
	Relationship Examples
	Quick Deploy™ Interface
	Customer Modeling
	Data Sources
	Formatting & Mapping
	Case Study

Features

"A single view of the customer is the Holy Grail and everyone is after it."

(Brent Thill, Credit Suisse First Boston)

Miosoft's Customer Context™ Server:

Assembles a person's Customer Context from all customer data sources such as customer-facing applications and legacy systems
Identifies each customer out of millions of ambiguous data fragments
Serves the Customer Context to a requesting customer touchpoint application in less than a second
Continuously updates each Customer Context from all sources
Drives consistent real-time action across all customer touchpoints
Learns from every customer interaction through Relationship Discovery
Permits best-of-breed vendor selection for e-commerce and CRM